SHIPPING POLICY

At CHAPLYA, we aim to make every order and delivery as clear and straightforward as possible. This Shipping Policy explains how orders placed through chaplya.com are processed, how shipping options and delivery estimates are provided, how tracking works, and what happens if an issue occurs during delivery. By placing an order through our website, you agree to the shipping terms described below.

ORDER PROCESSING

Orders are processed on business days, excluding weekends and applicable public holidays. After your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout. This confirmation means that we have received your order, but it does not necessarily mean that the order has already been prepared or dispatched.

Processing times may vary during new drops, limited releases, promotional periods, holidays, or periods of unusually high order volume. Once your order has been prepared and handed over for shipment, we will send a separate shipping confirmation with tracking information when tracking is available. If an unexpected issue prevents us from processing or shipping your order within the expected timeframe, we will contact you using the information provided with your order and explain the available options.

SHIPPING DESTINATIONS

CHAPLYA ships to the destinations that are available for selection during checkout. Available countries, regions, and shipping areas may depend on our current delivery services and may change as we update or expand our shipping options.

If a destination cannot be selected during checkout, we are currently unable to process delivery to that location through the website. Please contact us at hello@chaplya.com if you have questions about shipping availability before placing your order, and we will provide the most current information available.

SHIPPING METHODS AND RATES

Available shipping methods and delivery charges are displayed during checkout before you complete your purchase. Shipping costs may vary depending on the delivery destination, selected shipping service, package size or weight, current carrier rates, and any shipping promotions that may apply to your order.

The shipping method selected during checkout will be associated with your order once the purchase is completed. Where more than one delivery option is available, you may choose the method that best suits your needs before submitting payment. CHAPLYA may update available shipping services and rates when carrier conditions, service areas, or operational requirements change.

ESTIMATED DELIVERY TIMES

Any delivery date or timeframe shown at checkout or provided in a shipping confirmation is an estimate unless we expressly state otherwise. Estimated delivery times begin after an order has been dispatched and do not include the time required to process and prepare the order before shipment.

Actual delivery times may vary because of carrier delays, severe weather, public holidays, unusually high shipping volumes, service interruptions, delivery-area restrictions, or other circumstances outside CHAPLYA’s reasonable control. When tracking is available, the carrier’s tracking information will usually provide the most current estimate for the shipment. If we become aware of a material delay affecting the processing of your order before dispatch, we will contact you and provide updated information or other options where required by applicable law.

ORDER TRACKING

When tracking is available for your shipment, the tracking details will be sent to the email address associated with your order. Please allow some time after receiving your shipping confirmation for the tracking number to become active, as carriers may not update shipment information immediately after receiving a package.

You can use the tracking link provided in your shipping confirmation to follow the progress of your delivery. If tracking has not updated for an unusual period of time or the shipment appears to have stopped moving, contact us at hello@chaplya.com with your order number. We will review the available shipment information and help determine the appropriate next step.

SHIPPING ADDRESS AND ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review the recipient name, street address, apartment or unit number where applicable, city, state or region, ZIP or postal code, and other delivery information carefully before completing checkout.

If you discover an error after placing your order, contact us at hello@chaplya.com as soon as possible and include your order number and the correct address. We will make reasonable efforts to update the information if the order has not yet entered fulfillment, but we cannot guarantee that an address can be changed after processing has begun. Once a shipment has been transferred to the carrier, any address change or redirection may be subject to the carrier’s policies and may no longer be possible through CHAPLYA.

UNDELIVERABLE AND RETURNED PACKAGES

A shipment may be returned to CHAPLYA if the carrier cannot complete delivery because of an incomplete or incorrect address, unsuccessful delivery attempts, refusal of the package, failure to collect the shipment, or another delivery-related issue. If a package is returned to us, we will review the circumstances and contact you regarding the available options.

If redelivery is requested after a package was returned because incorrect or incomplete information was supplied during checkout, additional shipping charges may apply. Refund eligibility for returned or undeliverable packages will depend on the circumstances of the order, the condition of the returned merchandise, our Return & Refund Policy, and any rights provided by applicable law. Original shipping charges may not be refundable where permitted by law and where the delivery service has already been performed.

LOST OR MISSING PACKAGES

If your tracking information indicates that a shipment may be lost in transit, contact us at hello@chaplya.com and include your order number. We may ask you to confirm your delivery information and may work with the shipping carrier to investigate the location and status of the package.

If tracking shows that a package has been delivered but you cannot locate it, please first check the delivery area, mailbox or parcel locker, building reception or management, and with household members or neighbors who may have accepted the shipment. You should also review any delivery photograph, carrier notice, or delivery instructions associated with the tracking information. If the package still cannot be located after these checks, contact us and we will review the situation with you.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an item that does not match what you ordered, please contact hello@chaplya.com as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs of the item and packaging where relevant so that we can review the problem efficiently.

We will assess the information provided and explain the available resolution based on the circumstances of the order. Depending on the issue, this may involve replacement, return instructions, a refund, or another appropriate solution. Additional conditions concerning returns and refunds are available in our Return & Refund Policy.

ORDER CHANGES AND CANCELLATIONS

If you need to request a change or cancellation after placing an order, contact us as soon as possible at hello@chaplya.com. We will try to accommodate requests made before fulfillment begins, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or has already been dispatched.

If an order can no longer be cancelled, you may still be able to request a return after receiving it, subject to the conditions of our Return & Refund Policy. Any refund resulting from an approved cancellation will be issued according to the original payment method and the applicable payment-processing timeframe.

DELIVERY DELAYS

Although we aim to provide reliable order processing and delivery information, delays may occasionally occur. Some delays are caused by carriers, weather, service disruptions, seasonal demand, or other circumstances that CHAPLYA cannot reasonably control, while others may arise before an order has been dispatched.

If a delay affects our ability to ship your order within a timeframe that we have specifically communicated, we will provide updated information and handle the situation in accordance with applicable consumer-protection requirements. Where applicable, you may be offered the option to accept a revised shipping timeframe or cancel the affected order and receive a refund. Nothing in this Shipping Policy limits any rights that cannot legally be excluded or restricted.

REFUNDS OF SHIPPING CHARGES

Shipping charges are generally associated with the delivery service selected at checkout and may not always be refundable once that service has been performed. Whether an original shipping charge is refunded will depend on the reason for the return or cancellation, the status of the shipment, our Return & Refund Policy, and any mandatory rights available under applicable law.

If CHAPLYA made an error with your order or another circumstance requires us to refund shipping charges, we will explain this when resolving the issue. Any approved refund will be processed through the applicable payment method, although the time required for the amount to appear in your account may depend on your bank or payment provider.

CHANGES TO THIS SHIPPING POLICY

CHAPLYA may revise this Shipping Policy when our shipping services, delivery areas, website operations, carrier arrangements, or legal requirements change. The current version published on chaplya.com will apply to orders placed after the revised policy becomes effective, unless applicable law requires otherwise.

Changes to this policy will not reduce rights that have already arisen under an existing order where those rights are protected by applicable law. If a material change directly affects an order that has already been placed, we will provide additional information when necessary.

CONTACT US

If you have questions about shipping, tracking, delivery, address changes, or an existing CHAPLYA order, contact us at hello@chaplya.com. When contacting us about an existing purchase, please include your order number and enough information for us to identify the shipment and assist you efficiently.

For information about returning an item or requesting a refund, please also review our Return & Refund Policy. Other terms that may apply to purchases made through chaplya.com are available in our Terms & Conditions and Privacy Policy.