RETURN & REFUND POLICY

At CHAPLYA, we want you to feel confident when ordering from chaplya.com. This Return & Refund Policy explains when an item may be returned, what condition returned products must be in, how to request a return, how refunds are processed, and what to do if an order arrives damaged, defective, or incorrect. Please review these terms before completing your purchase, as they apply to eligible orders placed through our website.
Nothing in this policy is intended to limit any consumer rights that cannot be excluded or restricted under applicable law. Where mandatory consumer protection laws provide rights that are more favorable than the terms below, those legal rights will apply.

RETURN ELIGIBILITY

Eligible items may be returned within [RETURN WINDOW] after delivery, provided that the item meets the conditions described in this policy. A return request must be submitted within the applicable return period, and CHAPLYA may ask for the order number and other information necessary to identify the purchase before approving the return.

To be eligible for a standard return, an item must be unworn, unused, unwashed, and returned in the same condition in which it was received. Original tags, labels, packaging, and any accessories supplied with the product should remain attached or included where applicable. Items showing signs of wear, washing, alteration, damage caused after delivery, strong odors, stains, or other use beyond what is reasonably necessary to inspect the product may not qualify for a refund, except where applicable law provides otherwise.

HOW TO START A RETURN

To request a return, contact CHAPLYA at hello@chaplya.com and include your order number, the item you would like to return, and the reason for the request. If photographs or other information are required to evaluate the request, we will let you know before providing further instructions.

Please do not send a product back before receiving return instructions from CHAPLYA. Returns sent to an incorrect address, sent without sufficient identifying information, or otherwise returned outside the provided instructions may take longer to process and may not be accepted where we cannot reasonably identify or receive the shipment.

RETURN SHIPPING

Unless CHAPLYA made an error with the order, the product arrived damaged or defective, or applicable law requires otherwise, return shipping costs may be the responsibility of the customer. Any applicable return shipping requirements or charges will be communicated when the return request is reviewed.

Customers are responsible for packaging returned items securely and using an appropriate shipping method. Where the customer arranges return shipping, we recommend retaining the shipping receipt and tracking information until the return has been completed, as CHAPLYA cannot confirm receipt of a package that has not reached our return location.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return where returning them would be inappropriate for hygiene, customization, condition, or other legitimate reasons. Any product-specific return restrictions will be clearly communicated on the relevant product page, during checkout, or before the purchase is completed where required.

Items that have been worn, washed, altered, damaged after delivery, or otherwise used beyond reasonable inspection may be refused unless the issue relates to a defect, incorrect item, or another matter covered by applicable consumer protection law. Gift cards, personalized products, final-sale products, or other special categories may also be subject to separate return conditions if CHAPLYA offers such products in the future.

SALE AND PROMOTIONAL ITEMS

Products purchased during a promotion or with a discount code remain subject to this Return & Refund Policy unless the relevant offer expressly states different return conditions. If an eligible discounted item is returned, any refund will normally be based on the amount actually paid for that item rather than its original or regular retail price.

Where a promotion depends on purchasing multiple items, reaching a minimum order value, or receiving another benefit, returning part of the order may affect the amount eligible for refund. Any necessary adjustment will be calculated according to the terms of the applicable promotion and will be explained when the return is processed.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from the item you ordered, contact us at hello@chaplya.com as soon as reasonably possible after delivery. Please include your order number, a description of the issue, and clear photographs of the item and packaging where relevant so that we can assess the problem efficiently.

Once the issue has been reviewed, CHAPLYA will provide the appropriate resolution based on the circumstances and applicable law. Depending on the situation, this may include a replacement, return instructions, a full or partial refund, or another reasonable solution. Customers will not be required to bear return costs where CHAPLYA is responsible for an incorrect, damaged, or defective product where applicable law requires us to cover those costs.

EXCHANGES

Where an exchange is available, it will depend on current product and size availability. Because CHAPLYA collections may include limited releases and relatively small quantities, we cannot guarantee that another size, color, or product will still be available by the time an exchange request is processed.

If a direct exchange cannot be completed, we may instead process an eligible return and refund so that you can place a new order for an available item. Any difference in price, shipping charges, promotional conditions, or product availability may apply to the new purchase.

REFUNDS

Once a returned item has been received, CHAPLYA will inspect it to confirm that the return meets the applicable conditions. If the return is approved, the refund will be issued to the original payment method used for the purchase unless another method is required or agreed in accordance with applicable law.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution. CHAPLYA may process an approved refund promptly on our side, but we cannot control the additional processing time required by an external payment provider after the refund has been issued.

ORIGINAL SHIPPING CHARGES

Original shipping charges may not be refundable where the shipping service has already been provided and applicable law permits those charges to be retained. However, where CHAPLYA is responsible for sending an incorrect or defective product, or where applicable law requires shipping charges to be refunded, the appropriate shipping costs will be included in the resolution.

If only part of an order is returned, any refund of shipping charges will depend on the circumstances of the order and the delivery service originally purchased. We will explain any applicable shipping adjustment when processing the return.

PARTIAL REFUNDS

In some circumstances, an item may qualify only for a partial refund rather than a full refund. This may apply where a returned product has been used, damaged, altered, is missing original components, or has otherwise lost value because of handling beyond what is reasonably necessary to inspect it, to the extent permitted by applicable law.

Any deduction will be based on the condition of the returned item and the circumstances of the return rather than applied automatically. If we determine that a deduction is appropriate, we will provide information about the decision as part of the return process.

ORDER CANCELLATIONS

If you need to cancel an order, contact hello@chaplya.com as soon as possible after placing it. We will make reasonable efforts to cancel an order before fulfillment begins, but cancellation cannot be guaranteed once the order has entered processing, been packed, or been transferred to a shipping carrier.

If the order can no longer be cancelled before shipment, you may request a return after delivery if the item meets the eligibility requirements described in this policy. Approved cancellations will be refunded to the original payment method, subject to normal payment-provider processing times.

REFUSED OR UNDELIVERABLE ORDERS

If a package is refused, cannot be delivered, is not collected, or is returned to CHAPLYA because of incorrect or incomplete delivery information, we will review the order after the package is received back. Any refund will depend on the condition of the returned products, applicable shipping costs, the reason for the failed delivery, and any rights available under applicable law.

If redelivery is requested after a package was returned because the customer provided incorrect or incomplete shipping information, additional shipping charges may apply. More information about delivery issues and returned packages is available in our Shipping Policy.

ITEMS PURCHASED FROM THIRD PARTIES

This Return & Refund Policy applies to eligible purchases made directly through chaplya.com. If CHAPLYA products are sold through an authorized third-party retailer, marketplace, event, or other independent sales channel, the return request may be subject to the return policy of the seller through which the purchase was completed.

CHAPLYA may be unable to issue a refund directly for a transaction that was processed by an independent third party. In such cases, please contact the original seller and provide the purchase information required under that seller’s return procedure.

ABUSE OF THE RETURN PROCESS

CHAPLYA reserves the right to review return activity where there is reasonable evidence of fraud, misuse, repeated abuse of the return process, or intentional damage to merchandise. We may refuse a return where permitted by law if the request does not comply with this policy or if there is credible evidence that the return process is being used improperly.

This provision does not affect legitimate claims involving defective, damaged, misdescribed, or incorrect products, nor does it restrict rights that customers are entitled to exercise under applicable law. Any decision will be based on the circumstances of the individual order rather than on an automatic restriction.

CHANGES TO THIS POLICY

CHAPLYA may update this Return & Refund Policy when our products, fulfillment processes, website operations, or legal requirements change. The current version published on chaplya.com will apply to purchases made after the revised terms become effective, unless applicable law requires a different approach.

Changes to this policy will not remove or reduce rights that have already arisen in connection with an existing purchase where those rights are protected by applicable law. Where a material change directly affects an existing order, additional information will be provided when necessary.

CONTACT US

If you have questions about a return, refund, damaged item, incorrect order, or exchange, contact CHAPLYA at hello@chaplya.com. Please include your order number and a clear description of your request so that we can identify the purchase and assist you as efficiently as possible.

For delivery and tracking information, please review our Shipping Policy. Additional terms relating to purchases through chaplya.com are available in our Terms & Conditions and Privacy Policy.