PRIVACY POLICY

CHAPLYA respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what information may be collected when you visit chaplya.com, create an account, place an order, join our mailing list, contact us, or otherwise interact with the website, as well as how that information may be used, disclosed, stored, and protected.
This policy applies to personal information collected through chaplya.com and the services available through the website. It should be read together with our Cookie Policy, Terms & Conditions, Shipping Policy, and Return & Refund Policy, where those policies apply to your use of the website or a purchase from CHAPLYA.

INFORMATION WE COLLECT

The personal information we collect depends on how you interact with CHAPLYA. When you place an order, create an account, contact us, or subscribe to email updates, you may provide information such as your name, email address, telephone number, billing and shipping address, order details, account information, and the contents of messages you send through our contact forms.

When you make a purchase, we may also process transaction-related information such as the products ordered, selected sizes or variations, order value, payment status, shipping method, delivery information, returns, refunds, and customer-service history. Payment information is processed through the payment methods made available during checkout, and full payment-card details are generally handled by the relevant payment provider rather than stored directly by CHAPLYA.

We may also automatically receive technical and usage information when you interact with the website. This may include your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from technical information, cookie identifiers, session information, and information about how the website is used.

HOW WE COLLECT INFORMATION

We collect information directly from you when you enter information on the website, including when you complete checkout, register for an account, submit a contact form, join the CHAPLYA mailing list, or communicate with us regarding an order. Information may also be generated as part of normal website operations, such as when WooCommerce records an order or when your account stores information needed to provide account features.

Certain information is collected automatically through cookies, similar technologies, server logs, and website tools that help operate, secure, and understand the website. We may also receive relevant information from service providers involved in processing payments, fulfilling deliveries, preventing fraud, providing email services, hosting the website, or supporting other functions necessary to operate CHAPLYA.

HOW WE USE PERSONAL INFORMATION

CHAPLYA uses personal information primarily to provide and operate the services you request. This includes processing and fulfilling orders, arranging delivery, sending order and shipping confirmations, managing returns and refunds, providing account functionality, responding to customer-service requests, and communicating with you about transactions.

We may also use information to operate and improve chaplya.com, maintain website security, diagnose technical problems, prevent fraudulent or unauthorized activity, understand how visitors use the website, maintain business records, and comply with applicable legal, tax, accounting, and regulatory requirements. Where required by law, we rely on an appropriate legal basis for each processing activity, which may include performing a contract with you, complying with a legal obligation, pursuing legitimate business interests, or obtaining your consent. Privacy laws generally require businesses to explain clearly what they collect, why they use it, and who may receive it.

ORDERS AND CUSTOMER ACCOUNTS

When you place an order, we use the information submitted during checkout to process the transaction, identify the customer, deliver purchased products, communicate about the order, and provide customer support. Order information may also be retained where reasonably necessary for accounting, taxation, fraud prevention, dispute resolution, returns, refunds, and other legitimate business or legal purposes.

If you create a CHAPLYA customer account, information associated with your account may be stored so that you can access order history, order status, saved information, and other account functionality made available through WooCommerce. You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe your account has been accessed without authorization.

PAYMENT INFORMATION

Payments made through chaplya.com are processed using the payment methods and third-party payment providers available during checkout. Those providers may collect information necessary to authorize and complete a payment, including payment-card or account information, transaction identifiers, billing information, fraud-prevention data, and other information required by the chosen payment method.

CHAPLYA may receive confirmation of a successful or failed payment, transaction references, limited payment information, and other information needed to manage the order, but we do not need to receive or independently store all of the financial information submitted to a payment provider. The processing of information by an independent payment provider may also be governed by that provider’s own privacy terms.

SHIPPING AND DELIVERY

To fulfill an order, relevant personal information may be provided to shipping, fulfillment, logistics, or delivery providers. This information may include your name, shipping address, telephone number, email address, order or shipment reference, and other information reasonably necessary to deliver and track the package.

Delivery providers may process that information according to their own operational and legal requirements. CHAPLYA limits the information supplied for fulfillment to information reasonably necessary to arrange and manage the relevant delivery, investigate delivery problems, and provide customer support.

CONTACT FORMS AND CUSTOMER SUPPORT

When you contact CHAPLYA through a contact form or by email, we may collect your name, email address, order number, message, and any other information that you choose to provide. We use this information to respond to your enquiry, assist with an order or product question, resolve customer-service issues, and maintain an appropriate record of the communication where necessary.

Please avoid sending sensitive personal information that is not necessary for us to handle your request. Customer-service correspondence may be retained for a reasonable period where it is useful for resolving ongoing issues, protecting against fraud or disputes, improving support, or complying with legal obligations.

EMAIL MARKETING AND NEWSLETTER SUBSCRIPTIONS

If you choose to subscribe to CHAPLYA email updates, we may use the email address you provide to send information about new drops, limited releases, products, brand updates, and other CHAPLYA communications. Marketing emails will only be sent in accordance with applicable requirements, and subscribing to promotional emails is not required in order to place an order.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in an applicable email or by contacting us at hello@chaplya.com. Unsubscribing from marketing does not prevent us from sending transactional or service-related messages that are necessary to manage an existing order, account, return, refund, security issue, or customer-service request.

COOKIES AND SIMILAR TECHNOLOGIES

CHAPLYA uses cookies and similar technologies where necessary to operate the website and may use additional technologies for preferences, functionality, security, performance, analytics, or other permitted purposes. For example, cookies may help maintain a shopping cart, remember user choices, support account sessions, protect the website, or provide information about how visitors interact with pages.

Where consent is required for non-essential cookies, available cookie controls will allow you to make or change your choices. More detailed information about the categories of cookies used, their purposes, and available controls is provided in our Cookie Policy, and you may also be able to manage preferences through the cookie settings available on the website.

WISHLIST, CART AND WEBSITE FEATURES

When you use features such as the shopping cart, wishlist, product variations, account area, or other interactive functions, the website may store information necessary to maintain those features. Depending on whether you are logged in and how the relevant feature operates, this information may be associated with your account, browser session, cookies, or other technical identifiers.

We use this information to provide the functionality requested by the visitor and to maintain a consistent shopping experience. Information generated through these features may also be used for troubleshooting, security, fraud prevention, and improving the usability of the website where permitted.

ANALYTICS AND WEBSITE PERFORMANCE

CHAPLYA may use analytics, performance, and diagnostic tools to understand how the website is accessed and used. Information processed for these purposes may include page views, interactions, device and browser information, approximate geographic information, referral sources, technical events, and other usage data.

We use this information to identify technical problems, understand website performance, improve navigation and product presentation, and make informed decisions about the operation of the website. Where applicable law requires consent before analytics technologies are activated, those technologies should be controlled through the website’s cookie-consent system.

HOW WE SHARE PERSONAL INFORMATION

CHAPLYA may disclose personal information to service providers where reasonably necessary to operate the website and provide our services. These providers may include website hosting and infrastructure providers, payment processors, shipping and logistics companies, email-delivery providers, form and website technology providers, security and fraud-prevention services, analytics providers, and professional advisers.

We may also disclose information where reasonably necessary to comply with a legal obligation, court order, lawful government request, enforce our rights or agreements, investigate suspected fraud or security incidents, or protect CHAPLYA, our customers, or others. If CHAPLYA or relevant business assets are involved in a merger, acquisition, restructuring, financing, or sale, personal information may be transferred as part of that transaction subject to applicable privacy requirements.

SALE OR SHARING OF PERSONAL INFORMATION

CHAPLYA does not need to sell personal information in order to process an order or provide ordinary website functionality. Certain privacy laws, however, use broad definitions of terms such as “sell” or “share,” particularly in connection with online advertising, cross-context behavioral advertising, or transfers of information to certain technology providers.

If CHAPLYA engages in an activity that is legally considered a sale or sharing of personal information and applicable law gives you a right to opt out, we will provide the required notice and method for exercising that choice. California law, where applicable to a business, can provide rights relating to access, deletion, correction, opting out of sale or sharing, limiting certain uses of sensitive information, and non-discrimination for exercising privacy rights.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business or legal requirements. The appropriate retention period may depend on the type of information, whether you maintain an account, whether an order is still active, applicable tax and accounting requirements, potential disputes, fraud-prevention needs, and other legal obligations.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our technical capabilities. Privacy principles generally call for personal information to be retained no longer than necessary for its stated purpose, while recognizing that legal obligations can require certain business records to be kept for longer periods.

DATA SECURITY

CHAPLYA takes reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. These measures may include secure website infrastructure, access controls, trusted service providers, software maintenance, encryption where appropriate, and other safeguards suitable for the nature of the information being processed.

No website, electronic transmission, or storage system can be guaranteed to be completely secure, so we cannot promise absolute security. If you believe that information associated with your CHAPLYA account or order has been compromised, contact us promptly at hello@chaplya.com so that the issue can be reviewed.

INTERNATIONAL DATA PROCESSING

Some technology and service providers used to operate chaplya.com may process or store information in countries other than the country where you are located. Privacy and data-protection laws differ between jurisdictions, and information transferred internationally may therefore be subject to different legal frameworks.

Where applicable law requires particular safeguards for an international transfer, we will rely on an appropriate legal mechanism or require relevant service providers to implement suitable protections. If you are located in a jurisdiction that provides specific rights regarding international transfers, those rights remain available to the extent required by applicable law.

YOUR PRIVACY RIGHTS

Depending on where you live and which privacy laws apply to CHAPLYA, you may have rights regarding the personal information we hold about you. These may include the right to request access to personal information, ask for inaccurate information to be corrected, request deletion in certain circumstances, obtain information about how data is used or disclosed, object to or restrict certain processing, withdraw consent where processing is based on consent, or request another right provided by applicable law.

To submit a privacy request, contact hello@chaplya.com and explain the request clearly enough for us to understand what you are asking us to do. We may need to verify your identity before acting on certain requests, and some requests may be subject to legal exceptions, such as where information must be retained to complete a transaction, maintain required business records, prevent fraud, establish legal claims, or comply with another legal obligation.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident and CHAPLYA is subject to the California Consumer Privacy Act as amended, you may have specific rights relating to your personal information. Depending on the circumstances, these can include rights to know what information is collected and how it is used or disclosed, request deletion, request correction of inaccurate information, opt out of qualifying sale or sharing, and exercise covered privacy rights without unlawful discrimination.

The applicability of particular California requirements depends on the business and processing activity involved, and not every requirement applies to every website or company. California’s Attorney General describes these rights and explains that covered businesses must provide appropriate notices and mechanisms for exercising applicable rights.

EEA, UK AND OTHER DATA-PROTECTION RIGHTS

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with comparable data-protection legislation, additional rights may apply to the processing of your personal data. These can include rights of access, correction, erasure, restriction, objection, portability, withdrawal of consent, and the ability to raise a concern with an appropriate supervisory authority where provided by law.

Where those laws apply, CHAPLYA will process personal information on an appropriate legal basis and provide information required for transparent processing. European data-protection principles include lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, security, and accountability.

CHILDREN’S PRIVACY

Chaplya.com is intended as a general e-commerce website and is not designed or directed specifically toward children. We do not knowingly seek to collect personal information from children in circumstances where parental consent or another legal authorization would be required.

If you believe that a child has provided personal information to CHAPLYA in a manner that is not permitted by applicable law, contact us at hello@chaplya.com with enough information for us to investigate the request. We will review the circumstances and take appropriate action where required.

THIRD-PARTY LINKS

Chaplya.com may contain links to third-party websites, social-media platforms, payment services, shipping-provider pages, or other external services. Once you leave our website or interact directly with an independent third party, the collection and processing of information by that third party is governed by its own privacy practices rather than this Privacy Policy.

We encourage you to review the privacy information provided by third parties before supplying personal information directly to them. CHAPLYA is not responsible for the privacy practices, security, content, or independent actions of third-party websites or services that we do not control.

CHANGES TO THIS PRIVACY POLICY

CHAPLYA may update this Privacy Policy when our website functionality, services, technology providers, business practices, or legal obligations change. The current version published on chaplya.com will describe the privacy practices applicable at that time, and material changes may be communicated through the website or by another appropriate method where required.

We recommend reviewing this page periodically if you want to remain informed about how personal information is handled. Any changes will be implemented in accordance with applicable privacy and consumer-protection requirements and will not remove rights that cannot lawfully be restricted.

CONTACT US

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, contact CHAPLYA at hello@chaplya.com. Please provide enough information for us to understand and respond to your request, but do not send unnecessary sensitive information by email.

For information about cookies and tracking technologies, please review our Cookie Policy. For information relating to purchases, delivery, returns, and use of the website, you can also review our Terms & Conditions, Shipping Policy, and Return & Refund Policy.