TERMS & CONDITIONS
These Terms & Conditions govern your access to and use of chaplya.com, including purchases made through the website and the services, features, content, and functionality provided by CHAPLYA. By accessing the website, creating an account, placing an order, subscribing to communications, or otherwise using chaplya.com, you agree to be bound by these Terms & Conditions and by any additional policies referenced within them.
If you do not agree with these terms, you should not use the website or place an order through chaplya.com. Certain rights provided by applicable consumer protection law cannot be excluded or limited by contract, and nothing in these Terms & Conditions is intended to restrict those mandatory rights.
ABOUT CHAPLYA
CHAPLYA operates an online fashion and streetwear store through chaplya.com, where customers can browse products, view available sizes and variations, create accounts, place orders, and access other website features. Product availability, shipping destinations, payment methods, promotions, and other services may change as the store develops or our operational requirements change.
References in these terms to “CHAPLYA,” “we,” “us,” or “our” refer to the business operating chaplya.com. References to “you,” “customer,” or “user” refer to any person who visits the website, creates an account, submits information, or purchases products through the website.
USE OF THE WEBSITE
You may use chaplya.com only for lawful purposes and in accordance with these Terms & Conditions. You agree not to use the website in a way that could damage, disable, interfere with, or compromise its operation, security, availability, or the experience of other users.
You must not attempt to gain unauthorized access to the website, customer accounts, administrative systems, servers, databases, or other restricted areas. Automated scraping, malicious code, fraudulent activity, abuse of promotional systems, interference with checkout or payment processes, and other unauthorized uses of the website are prohibited.
ELIGIBILITY TO PURCHASE
By placing an order through chaplya.com, you confirm that you are legally capable of entering into a purchase agreement or that you are acting with the authorization of a parent, guardian, or other person where such authorization is required by applicable law. You are responsible for providing accurate and complete information when placing an order and for ensuring that your use of the website complies with laws that apply to you.
CHAPLYA may decline or cancel a transaction where there is a reasonable basis to believe that an order is fraudulent, unauthorized, unlawful, technically invalid, or otherwise inconsistent with these Terms & Conditions. Any cancellation or refund arising from such circumstances will be handled in accordance with applicable law and the relevant payment status.
CUSTOMER ACCOUNTS
Certain features of chaplya.com may allow you to create a customer account and access information such as order history, order status, saved details, or other account functionality. You are responsible for ensuring that information associated with your account remains accurate and for keeping your login credentials confidential.
You are also responsible for activity carried out through your account unless the activity resulted from circumstances for which you are not legally responsible. If you believe that your account or password has been compromised, contact hello@chaplya.com as soon as possible so that the issue can be reviewed.
PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to present CHAPLYA products accurately, including product names, descriptions, materials, colors, sizes, fit information, images, and prices. However, colors and visual details may appear differently depending on screen settings, lighting, photography, device characteristics, and other factors outside our control.
Product measurements, fit descriptions, and other information are provided to help customers make informed purchasing decisions. Small variations may occur between production runs or individual garments where they do not materially change the nature or quality of the product, and such variations do not automatically indicate that an item is defective.
PRODUCT AVAILABILITY
Products displayed on chaplya.com are offered subject to availability, and certain CHAPLYA releases may be produced or sold in limited quantities. Adding an item to a cart or wishlist does not reserve inventory, and availability may change before checkout is successfully completed.
If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution. Depending on the circumstances, this may include cancelling the unavailable item, refunding the relevant amount, or offering another option where appropriate.
PRICES
Product prices are displayed on chaplya.com in the currency shown on the website or during checkout. Prices may change from time to time, but a price change will not ordinarily alter the price of an order that has already been successfully completed unless there has been an obvious error or another circumstance in which applicable law permits correction.
Shipping costs, taxes, duties, or other applicable charges may be calculated separately and displayed during checkout where relevant. The final amount presented before you submit an order should be reviewed carefully before payment is authorized.
PRICING AND WEBSITE ERRORS
Although we make reasonable efforts to ensure that prices and product information are accurate, typographical, technical, pricing, inventory, or other errors may occasionally occur. If we discover a material error affecting an order, we may contact you before fulfillment to explain the issue and provide the available options.
Where an obviously incorrect price or other material error has occurred, CHAPLYA may cancel the affected transaction where permitted by applicable law. If payment has already been collected for an order that is cancelled because of such an error, the appropriate amount will be refunded through the applicable payment method.
ORDERS
Submitting an order through chaplya.com constitutes an offer to purchase the products included in that order. After submitting an order, you may receive an automated confirmation email acknowledging that the order has been received, but this acknowledgement does not necessarily mean that the order has already been accepted, processed, or dispatched.
We may review orders before fulfillment for payment confirmation, inventory availability, shipping information, suspected fraud, technical errors, or other legitimate operational reasons. Once an order proceeds through fulfillment, additional communications may be sent regarding payment, processing, shipment, tracking, cancellation, return, or refund status.
PAYMENT
Available payment methods are displayed during checkout and may include payment cards, digital wallets, PayPal, or other payment services supported by CHAPLYA. Payment availability may vary depending on location, device, currency, payment-provider requirements, and the configuration of the website.
Payments may be processed by independent third-party payment providers, which may apply their own terms, security procedures, authorization requirements, and privacy practices. CHAPLYA may receive payment status, transaction identifiers, and other information necessary to manage the order, while sensitive payment credentials may be handled directly by the relevant payment provider.
PAYMENT AUTHORIZATION AND FAILED PAYMENTS
You are responsible for ensuring that the payment information supplied during checkout is valid and that you are authorized to use the selected payment method. An order may not be fulfilled if payment is declined, reversed, disputed, flagged for additional verification, or otherwise not successfully authorized.
If a payment issue occurs, you may be asked to use another payment method or provide additional information where reasonably necessary. CHAPLYA reserves the right to delay fulfillment while legitimate payment or fraud-prevention checks are being completed, provided that such checks are conducted consistently with applicable law.
SHIPPING AND DELIVERY
Shipping destinations, available delivery services, estimated delivery information, and applicable shipping costs are determined according to the options available through chaplya.com at the time of checkout. Customers are responsible for providing accurate delivery information and reviewing the shipping details before submitting an order.
Detailed information regarding order processing, tracking, address changes, delivery delays, missing packages, and returned shipments is provided in our Shipping Policy. The Shipping Policy forms part of the terms applicable to purchases made through chaplya.com and should be reviewed before ordering.
RETURNS, REFUNDS AND EXCHANGES
Eligible returns, refunds, exchanges, damaged products, incorrect orders, and cancellation requests are handled according to our Return & Refund Policy. Eligibility may depend on the condition of the product, the timing of the request, product-specific restrictions, the reason for the return, and any mandatory rights provided by applicable consumer law.
Nothing in these Terms & Conditions removes rights that a customer may have in relation to defective, damaged, misdescribed, or otherwise non-conforming goods under applicable law. Customers should review the Return & Refund Policy before purchasing and contact hello@chaplya.com if assistance is required with an existing order.
PROMOTIONAL CODES AND DISCOUNTS
CHAPLYA may occasionally offer promotional codes, discounts, limited offers, or other purchasing incentives. Each promotion may be subject to its own eligibility requirements, validity period, product restrictions, minimum order value, usage limits, or other conditions communicated with the offer.
Unless expressly stated otherwise, promotional codes cannot be exchanged for cash and may not be combined with other discounts. CHAPLYA may refuse or cancel the use of a promotion where there is reasonable evidence of fraud, manipulation, unauthorized distribution, technical abuse, or use that clearly violates the stated promotional terms.
LIMITED RELEASES AND PRODUCT DROPS
Certain CHAPLYA products may be released in limited quantities and may sell out quickly. Availability shown on the website is not guaranteed until an order has been successfully completed and the relevant inventory has been confirmed.
CHAPLYA does not guarantee that a sold-out product, size, color, collaboration, or limited release will be restocked. Information about future releases, restocks, or availability may be communicated through chaplya.com, email updates, social media, or other official CHAPLYA channels when available.
WISHLIST AND CART FUNCTIONALITY
The wishlist and shopping cart are provided to help users save or organize products while browsing chaplya.com. Adding a product to either feature does not create a purchase contract, guarantee availability, lock a price, or reserve inventory.
Products may be removed from availability or change in price before checkout is completed. Customers should review the current product information, selected variation, quantity, price, shipping details, and total order value before placing an order.
EMAIL COMMUNICATIONS
When you place an order, create an account, request customer support, or perform another transaction, CHAPLYA may send emails necessary to provide the requested service. These communications may include order confirmations, shipping notifications, account messages, return or refund updates, security communications, and responses to enquiries.
If you separately subscribe to marketing communications, CHAPLYA may also send information about new drops, limited releases, products, and brand updates. Marketing preferences can be changed using the unsubscribe method provided in applicable emails, while necessary transactional communications may still be sent in connection with an active order or account.
REVIEWS AND USER-SUBMITTED CONTENT
If chaplya.com allows customers to submit product reviews, comments, photographs, feedback, or other content, you are responsible for ensuring that the material you submit is lawful and does not infringe the rights of another person. Content must not contain fraudulent statements, malicious code, unlawful material, harassment, threats, or other content that CHAPLYA reasonably considers abusive or inappropriate.
Where permitted by the functionality of the website, CHAPLYA may moderate or remove submitted content that violates these Terms & Conditions or applicable law. Any license relating to the display or use of submitted content will be limited to what is reasonably necessary to operate the applicable website feature unless separate permission is obtained.
INTELLECTUAL PROPERTY
The content of chaplya.com, including the CHAPLYA name, branding, logos, product graphics, photographs, artwork, text, layouts, website design, and other original materials, may be protected by copyright, trademark, design, or other intellectual property rights. Unless expressly authorized, use of the website does not transfer ownership of those rights to the user.
You may view and use website content for ordinary personal shopping and informational purposes. You may not reproduce, distribute, sell, modify, commercially exploit, falsely represent, or use CHAPLYA intellectual property in a way that infringes applicable rights without appropriate permission.
THIRD-PARTY SERVICES AND LINKS
Chaplya.com may integrate with or link to third-party services, including payment providers, delivery companies, social-media platforms, analytics services, and other external websites. These third parties operate independently and may have their own terms, privacy policies, service conditions, and technical requirements.
CHAPLYA is not responsible for the independent content, availability, security, or practices of third-party services that we do not control. When you interact directly with an external provider, your relationship with that provider may also be governed by its own contractual and privacy terms.
WEBSITE AVAILABILITY
We aim to keep chaplya.com available and functioning properly, but uninterrupted access cannot be guaranteed. Maintenance, software updates, hosting issues, internet disruptions, security events, third-party service failures, or other technical circumstances may temporarily affect access to the website or particular functions.
CHAPLYA may update, modify, suspend, or discontinue website features where reasonably necessary for technical, operational, security, or business reasons. We will make reasonable efforts to avoid unnecessary disruption to existing customer orders and to preserve rights that have already arisen from completed transactions.
DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, chaplya.com and its general website functionality are provided on an “as available” basis without guarantees that access will always be uninterrupted, error-free, or compatible with every device or browser. This disclaimer does not apply to warranties, guarantees, or consumer rights relating to purchased goods that cannot lawfully be excluded.
Nothing in these Terms & Conditions should be interpreted as excluding responsibility for supplying products in accordance with mandatory legal requirements. Any statutory warranties, guarantees, or remedies that apply to a particular transaction remain available to the extent required by applicable law.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, CHAPLYA will not be responsible for indirect, incidental, special, or consequential losses arising solely from circumstances for which such liability may lawfully be excluded. Any limitation of liability in these terms applies only to the extent permitted in the jurisdiction relevant to the customer and transaction.
Nothing in these Terms & Conditions excludes or limits liability where exclusion or limitation would be unlawful. In particular, these terms do not restrict mandatory consumer remedies or liability that applicable law requires CHAPLYA to retain.
FRAUD, MISUSE AND SECURITY
CHAPLYA may take reasonable measures to protect the website, customers, orders, payments, inventory, and business operations against fraud, abuse, unauthorized access, and other security threats. Such measures may include reviewing suspicious orders, limiting abusive activity, blocking malicious requests, or requesting additional verification where reasonably justified.
We may refuse or cancel transactions where credible evidence indicates fraud, stolen payment information, automated abuse, manipulation of promotions, unauthorized account activity, or another serious violation of these terms. Any action taken for security purposes will remain subject to applicable consumer, payment, and privacy requirements.
PRIVACY AND COOKIES
Personal information collected through chaplya.com is handled in accordance with our Privacy Policy. That policy explains the types of information that may be collected, how information is used and shared, applicable customer rights, and how to contact CHAPLYA regarding privacy matters.
The website also uses cookies and similar technologies for functions such as shopping carts, account sessions, preferences, security, analytics, and other permitted purposes. More information about cookie categories, consent, and available controls is provided in our Cookie Policy.
CHANGES TO THESE TERMS
CHAPLYA may update these Terms & Conditions when our products, website functionality, payment options, shipping arrangements, business practices, or legal requirements change. The version published on chaplya.com will apply from the time the revised terms become effective, subject to any requirements of applicable law.
Updates will not retrospectively remove rights that have already arisen under a completed transaction where those rights are protected by law. If a material change directly affects an existing order or another ongoing contractual relationship, additional information will be provided where appropriate.
SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to comply with applicable law. The remaining provisions will continue to apply to the fullest extent legally permitted.
The invalidity of one provision does not automatically invalidate the rest of these Terms & Conditions. Where possible, the affected provision should be interpreted in a manner that most closely reflects its original lawful purpose.
NO WAIVER
If CHAPLYA does not immediately enforce a provision of these Terms & Conditions, this does not necessarily mean that the provision has been waived. A failure or delay in exercising a contractual right on one occasion does not automatically prevent that right from being exercised later where legally permitted.
Any waiver that is intended to have continuing legal effect must comply with applicable requirements. Mandatory rights of either party remain unaffected where they cannot legally be waived.
GOVERNING LAW
These Terms & Conditions and purchases made through chaplya.com are subject to the laws applicable to CHAPLYA and to any mandatory consumer-protection laws that apply to the customer or transaction. Depending on the location of the business and customer, mandatory local rights may apply regardless of provisions concerning governing law.
CONTACT US
If you have questions about these Terms & Conditions, an order, a payment, or the use of chaplya.com, contact CHAPLYA at hello@chaplya.com. When contacting us about an existing purchase, please include your order number and enough information for us to identify the transaction and respond efficiently.
For more information about specific aspects of your purchase or website use, please review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Cookie Policy. These policies form part of the information governing your relationship with CHAPLYA where relevant.
